Refund Policy

RETURN & REFUND POLICY

Last Updated: May 2025

  1. OUR 30-DAY GUARANTEE

We stand behind the quality of Sculptly leggings. If you're not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

This is our promise: Your confidence matters more than anything else.

  1. ELIGIBILITY FOR RETURNS

Your item is eligible for return if:

  • You are returning within 30 days of purchase
  • The leggings are unworn and unwashed
  • Items are in original, resaleable condition
  • Original packaging and tags are intact
  • The leggings have not been altered, cut, or modified
  • There are no signs of wear, stains, or damage
  1. NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items purchased more than 30 days ago
  • Worn or washed leggings
  • Items without original tags
  • Leggings with damage not caused by us
  • Customised or personalised items
  • Items that have been altered or cut
  1. RETURN PROCESS

Step 1: Contact Us Email support@getsculptly.com with:

  • Your order number
  • Reason for return
  • Photos of the item (if applicable)

Step 2: Receive Return Instructions We will reply within 2 business days with:

  • Return address
  • Return authorisation number
  • Shipping instructions

Step 3: Ship Your Item

  • Pack the leggings securely in original packaging
  • Include your order number and return authorisation number
  • Ship via Australia Post or NZ Post (tracking recommended)
  • Keep your proof of postage

Step 4: We Receive and Inspect

  • We inspect your return within 5 business days
  • We confirm receipt via email
  • If approved, we process your refund

Step 5: Receive Your Refund

  • Refund processed within 10 business days of inspection
  • Funds returned to original payment method
  • You will receive refund confirmation via email
  1. REFUND TIMELINE
Stage Timeline
Contact us Within 2 business days
Ship your item Your responsibility
Delivery to us 5-10 business days
Inspection 5 business days
Refund processing 10 business days
Total Up to 30 days
  1. RETURN SHIPPING COSTS

Who pays for return shipping?

  • Customer pays: For change of mind or sizing issues
  • Sculptly pays: For defective items, quality issues, or our errors

To arrange a prepaid return label for defective items, contact support@getsculptly.com.

  1. REFUND AMOUNTS

Full Refund Includes:

  • Product purchase price
  • GST (if applicable)

Not Refunded:

  • Original shipping costs (unless due to our error)
  • Return shipping costs (unless we pay)
  • Custom duties or taxes (NZ orders)
  1. PAYMENT METHOD

Refunds are issued to the original payment method:

  • Credit/debit card: 5-10 business days to appear
  • PayPal: 5-10 business days to appear
  • Bank transfer: 10 business days to appear

Contact your bank if the refund doesn't appear within this timeframe.

  1. DEFECTIVE OR DAMAGED ITEMS

If your leggings arrive defective or damaged:

What qualifies as defective:

  • Seams coming apart
  • Fabric tears or holes
  • Broken stitching
  • Faulty elastic
  • Colour running or fading
  • Material defects affecting fit or function

How to claim:

  1. Contact support@getsculptly.com within 7 days of delivery
  2. Provide photos of the defect
  3. We will assess and either:
    • Send a replacement at no cost
    • Provide a prepaid return label
    • Issue a full refund

We will send replacements via express shipping to make up for the inconvenience.

  1. SIZING ISSUES

We want you to have the perfect fit! If your Sculptly leggings don't fit:

Size Exchange (No cost to you):

  • Contact us within 30 days
  • We will send a replacement in a different size
  • Return the original item using a prepaid label we provide
  • Replacement shipped immediately

Full Refund (If exchange isn't suitable):

  • If no size works, we offer a full refund
  • Return the leggings unworn and in original packaging
  • You pay return shipping costs

Refer to our Size Guide to ensure you order the right size first.

  1. CHANGE OF MIND

You have the right to change your mind within 30 days, even if there's nothing wrong with the item.

Change of Mind Returns:

  • Item must be unworn, unwashed, and in original condition
  • Original packaging and tags must be intact
  • You pay for return shipping
  • Refund issued minus original shipping costs is not refunded
  1. QUALITY GUARANTEE

We are committed to quality. Every pair of Sculptly leggings is:

  • Inspected before shipping
  • Made with premium materials
  • Designed for durability
  • Tested for fit and function

If you experience issues outside the return window, contact us. We stand behind our products.

  1. EXCHANGES

Size Exchange:

  • Free (we pay return shipping)
  • Different size shipped immediately
  • Original item returned using our label

Colour Exchange:

  • Possible within 30 days
  • Contact support@getsculptly.com
  • Return shipping your cost; replacement shipping our cost
  1. FINAL SALE ITEMS

Some items may be marked as "Final Sale" at checkout. Final Sale items:

  • Cannot be returned
  • Cannot be exchanged
  • Are non-refundable

Check at checkout before purchasing if an item is marked Final Sale.

  1. DAMAGED IN SHIPPING

If your item arrives damaged:

  1. Do not discard packaging
  2. Take photos of damage
  3. Email support@getsculptly.com with photos
  4. We will send a replacement or refund at no cost
  5. We handle the return shipping
  1. BULK OR WHOLESALE ORDERS

Special return and refund terms may apply to bulk or wholesale orders. Contact us at support@getsculptly.com to discuss.

  1. INTERNATIONAL RETURNS

We currently only ship within Australia and New Zealand. Return policies for these regions are outlined above.

  1. CONSUMER GUARANTEES

Australian Consumer Guarantees: Under the Competition and Consumer Act 2010 (Cth), you have guarantees that products are:

  • Of acceptable quality
  • Fit for purpose
  • As described

These guarantees cannot be excluded. Our return policy sits alongside these statutory rights.

New Zealand Consumer Guarantees: Under the Consumer Guarantees Act 1993, you have guarantees that goods are:

  • Of acceptable quality
  • Fit for purpose
  • Safe
  • As represented

These guarantees cannot be excluded. Our return policy complements your statutory rights.

  1. DISPUTE RESOLUTION

If you have a dispute about a return or refund:

  1. Contact support@getsculptly.com with full details
  2. We will investigate and respond within 10 business days
  3. If unresolved, you can contact:
    • Australian Competition and Consumer Commission (ACCC): accc.gov.au
    • New Zealand Commerce Commission: comcom.govt.nz
  1. CONTACT US

For return and refund questions:

Email: support@getsculptly.com Hours: Monday-Friday, 9am-5pm AEST Response Time: Within 2 business days

Include your order number with all inquiries.

OUR PROMISE

We're confident you'll love your Sculptly leggings. But if you don't, we've got you covered. Your satisfaction—and your body confidence—is our priority.

Thank you for choosing Sculptly. You are perfect just the way you are.