Privacy Policy

PRIVACY POLICY

Last Updated: May 2025

Sculptly ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sculptly.com and make purchases.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our site.

  1. INFORMATION WE COLLECT

We collect information in the following ways:

Information You Provide Directly:

  • Name, email address, phone number
  • Billing and shipping addresses
  • Payment information (credit/debit card details)
  • Product preferences and size information
  • Communications you send us (emails, messages, feedback)
  • Account information if you create a user account

Information Collected Automatically:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referring website information
  • Cookies and tracking technologies
  • Purchase history and browsing behaviour

Third-Party Information:

  • Information from payment processors (Stripe, PayPal)
  • Analytics providers (Google Analytics)
  • Social media platforms (if you connect your account)
  1. HOW WE USE YOUR INFORMATION

We use the information we collect for:

  • Processing and fulfilling your orders
  • Sending order confirmations and shipping updates
  • Providing customer support
  • Improving our website and services
  • Personalizing your shopping experience
  • Sending marketing communications (with your consent)
  • Complying with legal obligations
  • Preventing fraudulent transactions
  • Analysing website usage and trends
  1. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information. We may share your information with:

  • Payment processors to process transactions securely
  • Shipping providers to deliver your orders (Australia Post, Courier services, NZ Post)
  • Email service providers for newsletters and communications
  • Analytics providers to understand site usage
  • Legal authorities when required by law
  1. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Complete your purchase and provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You can request deletion of your data at any time by contacting support@getsculptly.com.

  1. SECURITY

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no transmission of data over the internet is completely secure.

We use SSL encryption for all payment transactions.

  1. COOKIES AND TRACKING

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

We use Google Analytics to understand how visitors use our site. Google's privacy policy can be found at google.com/policies/privacy.

  1. YOUR RIGHTS

In Australia (under the Privacy Act 1988 (Cth)):

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

In New Zealand (under the Privacy Act 2020):

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to lodge a complaint with the Privacy Commissioner

To exercise these rights, contact support@getsculptly.com.

  1. UNSUBSCRIBE

You can unsubscribe from marketing communications by clicking the "unsubscribe" link in any email or by contacting support@getsculptly.com. You will continue to receive transactional emails (order confirmations, shipping updates).

  1. CHILDREN'S PRIVACY

Our website is not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing information.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our site constitutes acceptance of changes.

  1. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, contact us:

Email: support@getsculptly.com 

Response Time: We aim to respond to privacy inquiries within 10 business days.

Thank you for trusting Sculptly with your personal information. We're committed to celebrating every body and protecting your privacy.